I want to preface this by stating that this post is based on my experience only.
I read about Biobliss on a few blogs and thought I'd give their forehead patches a try. I don't have any noticeable wrinkles, but the patches themselves intrigued me! I went onto their site and took advantage of the Biobliss Trial Patch Double-Pack, which allows you to try two patches for free if you pay $4.95 in shipping. I thought this was a great way to give beauty enthusiasts like myself the opportunity to try it. I paid the shipping and eagerly waited for my package to come.
It came fairly quickly because it shipped from Rhode Island and I live in New England. I tried one of the patches out that night. According to the instructions, you cleanse your forehead with one of the cleansing wipes provided, then remove the patch, press the on/off button (which will set off a blinking light), then stick it to your forehead (it's tacky).
|Biobliss forehead patch in packaging. You can see the on/off button on the round circular part of the patch.|
I sent an email to the company and received this response:
We apologize that you had problems with the patches you received. While we do state that the patch is active for a
I would apologize for having an issue with the patch received and advise that while we do state 1 hour there is some variation in the amount of time that each patch is active. We will ship her another set of product for her review.
Make sense? Nope, because the customer service rep actually forwarded the comment from his/her supervisor to me, began responding to me, then hit send before completing the message to me. Okay, honest mistake that shouldn't have happened, but people make mistakes. I received a second email minutes later that said the following:
We apologize that you had a problem with the patches we sent you. While we do state that the patches are active for a one hour duration, they vary slightly in the exact amount of time each patch is active. We would love to send you an additional set of two patches for you to try and review. If you are interested, please let us know and we will be happy to ship you two replacements. You can email us back at firstname.lastname@example.org or call us toll free at 1-888-243-0646.
Again, apologies for the inconvenience.
Biobliss Customer Service
This time the message was complete and they did not include the comment from their supervisor. No apology for the odd message prior, but not a huge deal I suppose. I emailed back and said I really appreciated their attentive customer service and that I'd be interested in giving the patches another go. I received the replacement patches about a week later.
Again, I followed the instructions to the letter. When I went to press the on/off button nothing happened. I pressed it again ... still nothing. I must have hit that button and waited a few minutes in between at least 7 or 8 times. I got Hubs and asked him to try. Same results. This one would not turn on at all. Hubs peeled back one side of the circular button and looked at the stuff inside (not sure what to cal this "stuff"). Essentially there was a piece of metal that should have sent off a charge or electricity when it made contact with the other metal piece once you pressed the button. Hubs used took a butter knife out and touched it to one of the contact pieces of metal and got the light blinking and the patch began to cool and puff up a bit. The problem was, as soon as he took the knife away the blinking stopped and the patch returned to the way it was before. I'd received a dude. The second patch worked fairly well. I had to press it several times to get it going, but it did work. The light did not go off after an hour, it continued blinking indefinitely.
I was going to write this review last night, but ended up having a million other things to do and figured I'd get to it today. Glad I did!
After dropping my older guy off at school, I received the following email: